At Impoluxe, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or shop from our website. By using our services, you agree to the practices described here.
1. Information We Collect
When you interact with our website, we may collect different types of information:
- Personal Information: Such as your name, email address, phone number, billing/shipping address, and payment details when you place an order.
- Non-Personal Information: Data like your browser type, device information, IP address, and browsing patterns to help us improve our website experience.
- Cookies & Tracking: We use cookies and similar technologies to remember your preferences, analyze traffic, and offer you a more personalized shopping experience.
2. How We Use Your Information
The information we collect is used strictly for service-related purposes:
- To process and deliver your orders smoothly.
- To communicate with you about updates, offers, and order-related details.
- To improve our website based on customer behavior and feedback.
- To provide customer support and resolve queries quickly.
- To ensure safe and secure transactions through fraud prevention measures.
We do not misuse your information or use it for any purpose unrelated to your shopping experience.
3. Sharing of Information
At Impoluxe, your trust is valuable. That’s why we never sell, trade, or rent your personal information to third parties.
However, we may share your data in limited situations:
- With delivery partners or courier services to ensure your orders reach you.
- With payment service providers for safe and secure transactions.
- When required by law or government authorities for compliance purposes.
Every third-party partner we work with is required to handle your data with the same care and protection as we do.
4. Data Security
We use advanced measures to safeguard your information:
- Secure payment gateways for online transactions.
- Encryption technologies to protect sensitive data.
- Limited access to personal data, restricted to authorized staff only.
- Regular updates to security systems to prevent unauthorized access.
While we take every precaution, please note that no method of online transmission is 100% secure. However, we strive to provide the highest level of protection possible.
5. Your Rights as a Customer
We believe in transparency and control. As a customer, you have the following rights:
- Right to Access: You can request details about the personal information we hold about you.
- Right to Correct: You may update or correct any incorrect or incomplete information.
- Right to Delete: You can request deletion of your data if you no longer wish to use our services.
- Right to Withdraw Consent: You may opt out of receiving promotional emails or messages at any time.
To exercise these rights, simply contact us via our official support email.
6. Cookies Policy
Our website uses cookies to give you a better browsing experience. Cookies help us:
- Remember your shopping cart items.
- Save your preferences for future visits.
- Analyze website traffic to improve performance.
You can disable cookies through your browser settings if you prefer, but some features of our website may not function properly without them.
7. Third-Party Links
From time to time, our website may contain links to third-party websites or services. Please note that these websites have their own privacy policies, and we are not responsible for how they handle your information. We recommend reading their policies before sharing any personal data.
8. Children’s Privacy
Impoluxe does not knowingly collect personal information from children under the age of 13. If we discover that such data has been provided to us, we will delete it immediately. Parents or guardians are encouraged to monitor their children’s online activity.
9. Changes to This Policy
We may update or revise this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this page regularly to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions, concerns, or requests regarding our Privacy Policy, feel free to reach out:
Email: support@impoluxe.com
Phone/WhatsApp: +92-XXX-XXXXXXX
Location: Faisalabad, Pakistan
We will respond to your queries as quickly as possible.